Japanese Speaking Technical Support Engineer
Core
Provide expert-level technical support and proactive solutions for merchants/customers regarding Forter's AI fraud prevention model and Policy Builder product.
Role type
Senior Technical Support Engineer (AI/Fraud Analytics)
Builds
Customer trust and successful adoption of Forter's fraud prevention solutions
Domain
FinTech / Fraud Prevention / AI Decisioning
Deliverable
client delivery
Required skills
SQL, API integration, Javascript, data analytics troubleshooting, complex problem diagnosis, knowledge base creation, proactive outreach, bilingual communication (English/Japanese)
Preferred skills
Korean, Mandarin
Technologies
SQL, APIs, Javascript, Forter AI Model, Policy Builder
Responsibilities
Analyze transaction data to understand AI decisioning and fraud indicators; Explain AI model decisions to merchants via ticketing and phone; Partner with Analytics team to update models based on customer feedback; Educate customers on Policy Builder capabilities; Maintain merchant business rules; Draft knowledge base content; Perform proactive outreach on integration health issues; Aid internal teams with analytical queries.
Seniority
Senior, hands-on IC with mentorship responsibilities