Field Operations Manager
Core
Lead daily field operations for a public transportation service, managing fleet, driver supply, and real-time service issues to ensure reliable access to jobs, healthcare, and education.
Role type
Senior IC field operations manager
Builds
Reliable, data-driven public transit networks for city partners and communities
Domain
Public transportation / Mobility
Required skills
People management, logistics, customer service, process optimization, real-time decision making, data analysis, stakeholder management, problem solving
Preferred skills
Relationship building, mission-driven mindset, tactical and strategic thinking
Technologies
Data and technology platforms
Responsibilities
Run daily onsite operations to ensure safe and reliable service; Make real-time decisions on fleet, driver supply, and compliance; Guide and support drivers to deliver great service; Turn rider feedback into operational improvements; Use data to diagnose problems and enhance efficiency; Act as a bridge between city partners, drivers, and central teams
Seniority
Senior, hands-on IC