Staff UX Researcher, Payments Growth (Mixed Methods)
Core
Conduct mixed-methods UX research for Airbnb's global payments system to drive product innovation and ensure seamless transactions for guests and hosts across 190 countries.
Role type
Staff UX Researcher (Payments)
Builds
Guest and host payment experiences
Domain
Fintech / Payments
Deliverable
production ML models | product features | dashboards & analysis | research
Required skills
Mixed-methods research design, statistical analysis, survey design, foundational qualitative studies, payments domain expertise, executive storytelling, project management, workshop facilitation
Preferred skills
Experience in high-trust financial domains, ability to balance speed and rigor
Technologies
Statistical analysis tools, survey platforms
Responsibilities
Own end-to-end guest payments research, prioritize research across multiple workstreams, balance quick reads with deep studies, triangulate qualitative and quantitative data, partner with cross-functional teams to shape strategy, facilitate research-backed product decisions
Seniority
Staff, hands-on IC with strategic influence