Cloud Native Technical Services Engineer
Core
Empower enterprise customers to deploy and scale multi-cloud data services for Kubernetes and containerized applications by bridging technical expertise with direct customer engagement.
Role type
Senior Technical Services Engineer (Cloud Native Storage)
Builds
Production data services for Kubernetes on multi-cloud environments
Domain
Cloud-native storage, Kubernetes, Enterprise Software
Deliverable
client delivery
Required skills
Customer-facing technical support, Site Reliability Engineering (SRE), Cloud systems engineering, Container orchestration (Kubernetes, OpenShift, VMware Tanzu), Public cloud ecosystems (AWS, Azure), Infrastructure-as-Code (Terraform, Ansible, Chef, Puppet), Linux troubleshooting
Preferred skills
Cross-functional communication, Technical consultation, Managing customer escalations, Translating technical challenges to engineering solutions
Responsibilities
Deliver end-to-end technical expertise for Portworx deployment and production environments, Diagnose and resolve complex multi-layer technical issues across cloud stacks, Guide technical installation and proof-of-concept execution for enterprise clients, Author and maintain technical documentation and knowledge base articles
Seniority
Senior, hands-on IC