Second In Charge
Core
Support the Practice Manager in the day-to-day operations of a Medical Centre, ensuring exceptional service delivery to patients and healthcare professionals.
Role type
Senior Medical Centre Administrator / Second in Charge
Builds
Efficient clinic operations and patient care services
Domain
Healthcare / Medical Administration
Deliverable
client delivery
Required skills
Medical administration, reception, customer service, patient billing and banking, medical records management, immunisation record keeping, workplace health and safety compliance, incident reporting, audit support, computer systems proficiency, telephone platforms
Preferred skills
Leadership support, team support, proactive problem-solving, managing multiple priorities
Responsibilities
Greet and assist patients while managing enquiries and resolving concerns; Compile medical reports, letters, recalls, and other administrative documentation; Manage patient billing, banking, batching, and payment reconciliations; Transfer, scan, and maintain patient records ensuring accuracy and confidentiality; Respond to phone calls, correspondence, and general administrative enquiries; Support workers compensation administration and related documentation; Assist with the day-to-day management of the centre in the absence of the Practice Manager; Maintain accurate immunisation and patient records; Support the implementation of Workplace Health & Safety policies and procedures; Assist with incident reporting, workplace inspections, audits, and hazard management
Seniority
Mid-level, hands-on operational support