Lead Technical Program Manager
Core
Drive successful delivery of complex customer software implementations across Product, Design, Data, and Engineering teams in a healthcare environment.
Role type
Lead Technical Program Manager
Builds
Customer software implementations for healthcare clients
Domain
Healthcare technology / B2B SaaS
Required skills
Technical program management, Agile methodologies, Jira administration, cross-functional coordination, risk management, process optimization, stakeholder communication, technical scope interpretation
Preferred skills
Health plan utilization management, Jellyfish or Monday.com, AI-powered automation (Claude), engineering metrics development
Technologies
Jira, Confluence, Jellyfish, Monday.com, Claude
Responsibilities
Own Jira-based delivery schedules and timelines for customer implementations; Manage 2–3 concurrent projects using Agile; Facilitate daily stand-ups to identify blockers; Establish RAID processes for tracking risks and dependencies; Ensure efficient resolution of technical and operational issues; Develop standardized development and operational workflows; Maintain process documentation in Confluence; Provide visibility into project milestones and dependencies to Implementation Managers; Partner with leadership on operational improvement initiatives; Contribute to engineering metrics reporting and dashboard development; Explore AI-powered automation for technical setup activities; Continuously improve implementation processes to reduce risks and increase efficiency.
Seniority
Senior, hands-on IC