Associate Operations Manager, Service, Labs (PM Shift) - DoorDash Dot
Core
Lead the PM-shift service operations team for DoorDash Labs robotics fleet in Phoenix, maximizing asset uptime and fleet utilization.
Role type
Senior Associate Operations Manager (Service)
Builds
Robotics and automation fleet for last-mile logistics
Domain
Logistics / Robotics / Autonomous Systems
Deliverable
production ML models | product features | infrastructure
Required skills
Service operations leadership, team management, work order system management, operational KPI tracking, shift coordination, safety compliance, resource stewardship
Preferred skills
Robotics/autonomous systems experience, mobile/field service background, familiarity with MaintainX/JIRA, technical environment exposure (diagnostics, APIs, Python)
Technologies
MaintainX, JIRA, Python, GitHub
Responsibilities
Lead PM-shift technicians to maximize uptime, partner with Service Engineering on tooling needs, track technician productivity, ensure SOP adherence, coordinate technician development, track and explain KPI variances, maintain tool/equipment accountability, own shift handoff processes
Seniority
Senior, hands-on IC
