Group Product Manager, Member Coverage & Support Platform
Core
Lead the product strategy and roadmap for platforms enabling member coverage, billing, payments, and support workflows.
Role type
Group Product Manager (Platform & Operations)
Builds
Member coverage data integrations, billing/payment systems, and internal support tools
Domain
Health Insurance / Fintech
Required skills
Product strategy, people management, technical platform leadership, stakeholder management, data-driven decision making, roadmap prioritization
Preferred skills
Healthcare/insurance domain knowledge, AI/automation in support operations, workflow redesign
Technologies
APIs, integrations, internal tools, AI
Responsibilities
Define vision and strategy for member coverage and support platforms; lead and mentor a team of product managers; partner with engineering and operations to modernize legacy tools; improve support team workflows and agent effectiveness; drive operational metrics like first call resolution; translate complex technical concepts for non-technical stakeholders.
Seniority
Senior, hands-on IC with people management