Senior Associate, Merchant Live Order Experience
Core
Lead analysis and execution of programs to reduce missing and incorrect merchant orders by analyzing order-level data, designing interventions, and building strategies.
Role type
Senior Associate, Merchant Strategy & Operations
Builds
Merchant-facing programs, order quality interventions, and strategic initiatives for merchant operations
Domain
Food delivery / Logistics / Operations
Deliverable
product features
Required skills
Strategic planning, Data analysis, Experimentation, Cross-functional collaboration, Project management, Problem solving
Preferred skills
SQL, Startup experience, Business development
Technologies
SQL
Responsibilities
Build strategy for new product features and initiatives targeting specific merchant segments; Analyze order-level data to size problems and define success with KPIs; Design and run tests of new merchant interventions; Work cross-functionally with product, support, marketing, and finance teams to land key initiatives
Seniority
Senior, hands-on IC
