[Rocket Now] Regional Merchant Operations Manager (Multiple Openings Across Levels/Regions)
Core
Define operational bottlenecks, design scalable frameworks, and drive regional strategic initiatives for a food delivery platform to optimize merchant fulfillment and GMV expansion.
Role type
Senior Regional Merchant Operations Manager
Builds
Rocket Now food delivery platform
Domain
Food Delivery / Quick-Commerce / F&B Retail
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Operational problem-solving, data-driven workflow improvement, kitchen workflow advisory, live incident management, revenue strategy formulation, merchant onboarding & retention, team leadership, SOP creation, KPI management
Preferred skills
BI tools (Tableau, PowerBI, SQL), CRM (Salesforce), management consulting, strategic operations, fast-scaling tech startups
Technologies
Tableau, PowerBI, SQL, Salesforce
Responsibilities
Diagnose and elevate operational metrics through data-driven improvements; consult with restaurant partners on packaging, dispatch workflows, and POS integrations; act as primary escalation point for critical live-order failures; formulate and execute growth strategies with strategic partners; engineer merchant onboarding journeys and retention programs; recruit, coach, and manage a team of regional specialists; set and review team KPIs; establish Standard Operating Procedures (SOPs)
Seniority
Senior, hands-on IC with team leadership