Product Support Specialist (3D Printing)
Core
Primary gateway for customers providing support, education, and troubleshooting for 3D printing hardware and software.
Role type
Customer Support Specialist (Hardware/3D Printing)
Builds
Customer retention and successful product adoption for Formlabs 3D printers
Domain
Additive Manufacturing / 3D Printing
Deliverable
client delivery
Required skills
Customer service, hardware support, technical diagnosis, dispatching parts, customer education, empathetic communication
Preferred skills
Technical retail experience, dental industry experience, additive manufacturing experience, STEM degree, Spanish or French fluency
Responsibilities
Accept and resolve customer cases via email and phone, log contacts and provide technical diagnosis, dispatch replacement parts and hardware, act as voice of customer for software/hardware feedback, learn products and print for customers