Manager, WFM Compliance Operations
Core
Senior Workforce Management leader driving AI-informed capacity planning, compliance operations, and strategic workforce modeling for financial services.
Role type
Senior IC Workforce Management Manager (Strategic)
Builds
AI-integrated staffing models, cost forecasts, and regulatory compliance plans for Compliance lines of business.
Domain
Fintech / Financial Services / Workforce Management
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Workforce forecasting, capacity planning, AI/automation workforce modeling, stakeholder leadership, executive communication, scenario planning, cost modeling, regulatory compliance navigation, data analytics, WFM platform expertise
Preferred skills
Two-tier model design, agentic workflows, SQL/data fluency, Tech/Fintech industry experience, consulting background
Technologies
Assembled, Looker, Hex
Responsibilities
Lead AI-informed capacity planning with hybrid human-AI staffing models; serve as senior WFM voice to executive leadership; build cross-functional partnerships across Ops, Finance, Legal, and Compliance; develop OpEx forecasts incorporating AI productivity gains; drive operational excellence in regulated environments; create multi-scenario staffing plans balancing CX, cost, and AI leverage; extend WFM expertise to adjacent teams; brief leadership on WFM performance and regulatory readiness.
Seniority
Senior, hands-on IC with strategic scope
