Senior Analyst, Advanced Analytics - Gurugram
Core
Senior Analyst building agentic analytics pipelines, reusable skill libraries, and self-serve interfaces to automate insight generation and enable data-driven decisions for the Community Support organization.
Role type
Senior IC AI/Analytics Engineer (Agentic Systems)
Builds
Agentic analytics pipelines, composable agent tools, prompt-driven dashboards, and self-serve interfaces for non-technical users.
Domain
Customer Support operations + Applied AI/LLMs
Deliverable
production ML models
Required skills
Advanced SQL, Python, Production LLM and prompt engineering, Agentic system and orchestration design, RAG and vector databases, Tableau, Metrics governance and certification, Rapid front-end prototyping
Preferred skills
Experience with large-scale data systems (Presto, Hive, Spark), Agent output evaluation and observability
Technologies
Python, SQL, Tableau, Presto, Hive, Spark, LLMs, Vector databases
Responsibilities
Build agentic analytics pipelines that automate insight generation across key CS metrics; Develop reusable skill libraries and composable agent tools; Design and govern prompt templates and playbooks; Build orchestration workflows for automated insight narratives; Deploy self-serve interfaces for non-technical personas; Monitor agent output quality via observability frameworks; Define, document, and certify metrics within Minerva 2.0 and Midas.
Seniority
Senior, hands-on IC
