Lead Product Manager - Conversational Banking
Core
Own a high-value capability area in N26's Conversational Banking program, driving end-to-end delivery of agentic AI features that resolve client issues autonomously.
Role type
Senior Product Manager (Conversational Banking & Applied AI)
Builds
Autonomous resolution capabilities and agentic AI features for millions of European banking clients
Domain
Fintech / Conversational Banking / Applied AI
Deliverable
production ML models | product features
Required skills
Product ownership, AI/LLM system understanding, analytical fluency, metrics definition, cross-functional collaboration, regulatory compliance design
Preferred skills
Banking/fintech experience, contact center operations exposure
Technologies
LLMs, orchestration layers, agentic AI systems
Responsibilities
Own roadmap and delivery for specific client journeys or agent-facing capabilities, lead discovery using client voice and operational data, collaborate with engineering and AI teams to build autonomous resolution, define and defend resolution-first metrics, interface with operations and service partners, design for compliance and auditability
Seniority
Senior, hands-on IC