Senior Manager, Technical Account Management (Enterprise)
Core
Build, train, and lead a Technical Account Management (TAM) practice to own post-launch technical excellence for Storefront Pro, an e-commerce solution for grocery retailers.
Role type
Senior Manager, Technical Account Management (Enterprise)
Builds
Tiered TAM organization and post-launch technical health for the Storefront Pro platform
Domain
Grocery retail / E-commerce / SaaS platform
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Technical account management, solutions engineering/architecture, technical consulting, engineering, team leadership, hiring, scaling teams, stakeholder management (C-suite), large-scale transformation program management, complex platform integration analysis (REST APIs, authentication, ETL, message queues, async patterns, error handling), proactive and reactive technical health balancing, cross-functional coordination
Preferred skills
Founding or bootstrapping a TAM/professional services function, enterprise architecture expertise (loyalty, identity, payments, POS, catalog), grocery retail/e-commerce ecosystem knowledge, platform partner/integration ecosystem experience, multi-tenancy, CI/CD, cloud architectures, gRPC/protobuf
Technologies
REST APIs, authentication, ETL, message queues, async patterns, error handling, recovery, gRPC, protobuf, CI/CD, cloud architectures
Responsibilities
Hire, train, and develop the TAM team; define and refine platform health approach and metrics; design and operate team operating model (portfolio assignment, tiering, coverage, escalation); develop intake and prioritization systems; serve as senior escalation point for critical issues; negotiate scope boundaries with partners and internal teams; initiate cross-functional initiatives for technical improvement and roadmap influence
Seniority
Senior Manager, hands-on leadership & strategy