Senior Staff Software Engineer, Growth Onboarding
Core
Own the end-to-end signup-to-activation experience for small businesses, inventing 0-to-1 AI-driven onboarding flows across web, SMS, WhatsApp, and third-party assistants.
Role type
Senior Staff Product Engineer (Growth Onboarding)
Builds
Proactive AI teammate features and modular onboarding experiences for Gusto's small business customers
Domain
SaaS / HR Tech / Small Business Services
Deliverable
product features
Required skills
Full-stack engineering, AI/LLM application, product strategy, technical leadership, rapid prototyping, cross-functional partnership
Preferred skills
Founder mindset, ambiguity navigation, greenfield problem solving
Technologies
Web, SMS, WhatsApp, ChatGPT, Claude
Responsibilities
Own meaningful slices of the signup-to-activation experience end to end; Invent and prototype net-new, 0-to-1 experiences; Partner with Product, Design, and Data to frame problems and validate hypotheses; Identify where AI removes customer effort; Design onboarding as modular, reusable building blocks; Raise the engineering bar through technical direction and mentoring; Make sharp scoping calls under time boxes
Seniority
Senior Staff, hands-on IC with strategic ownership
