Fraud Operations Team Lead
Core
Lead a team of Operations Associates in fraud investigation and review to reduce fraud and protect the financial ecosystem.
Role type
Senior IC team lead (fraud operations)
Builds
Scalable, high-judgement investigation and review operations
Domain
Financial services / Payments / Risk
Deliverable
production ML models
Required skills
Team management, operational execution, process design, data-driven decisioning, stakeholder communication, quality assurance, root cause analysis, hiring/onboarding, change management, escalation handling
Preferred skills
Fraud domain expertise, process redesign, payments risk knowledge, analytics proficiency, data science partnership
Technologies
None stated
Responsibilities
Manage and coach a team of Operations Associates; own individual performance metrics; perform unit-level execution including process definition and root cause analysis; support team operations including hiring and scheduling; maintain hands-on casework for coaching; evolve SOPs and decision frameworks; represent workflow in cross-team forums; serve as primary escalation point; drive process adherence; participate in leader development
Seniority
Senior, hands-on IC
