Data Analytics Support Engineer
Core
Support customer analytics dashboards and datastores for law enforcement products, resolving tickets, fixing outages, and optimizing data models.
Role type
Senior IC data analytics support engineer
Builds
Power BI dashboards, reports, and SQL queries for customer operations
Domain
Public safety / Law enforcement software
Deliverable
dashboards & analysis
Required skills
SQL, Power BI, JSON, XML, ticket management, incident response, AI-assisted development tools
Preferred skills
Tableau, SSRS, Crystal Reports, public safety domain knowledge
Technologies
Power BI, SQL Server, MySQL, JSON, XML, Cursor, Claude, Gemini
Responsibilities
Own customer support tickets from intake to resolution; modify and enhance existing dashboards; diagnose and fix dashboard outages; write and troubleshoot SQL queries; monitor dashboard alerts; write knowledge base articles
Seniority
Mid-level, hands-on IC
