Senior Manager, Cloud Operations Engineering
Core
Build and lead a team of ~11 engineers providing Tier 2 operational support for platform engineering services running in Appian Cloud.
Role type
Senior Manager, Cloud Operations Engineering (People Leadership)
Builds
Operational support readiness, runbooks, deployment checklists, and incident recovery processes for multi-team engineering organizations.
Domain
Cloud Infrastructure & Platform Engineering
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
DevOps team building, SRE leadership, cloud infrastructure management, Kubernetes, CI/CD pipelines, infrastructure-as-code, operational standards definition, incident management, mentorship
Preferred skills
Distributed systems support at scale, global team coordination, FedRAMP/GovCloud experience
Technologies
AWS, Kubernetes, CI/CD, Infrastructure-as-Code
Responsibilities
Define onboarding requirements for new features (runbooks, scripts, docs), establish operational standards to ensure support readiness, serve as escalation path for complex incidents, partner with global teams (Chennai, US, Europe, Australia), manage deployments for restricted environments, mentor team on DevOps best practices
Seniority
Senior Manager, hands-on leadership