Technical Escalations Engineer 2 (Logs) - US-East
Core
Deep technical expert in Datadog Logs, resolving complex customer escalations, driving platform improvements, and mentoring support teams.
Role type
Senior Technical Escalations Engineer (Logs)
Builds
Datadog Logs platform (ingestion, processing, visualization)
Domain
SaaS Observability / Log Management
Deliverable
client delivery
Required skills
Log troubleshooting, pipeline analysis, root cause analysis, customer advocacy, technical mentoring, product feedback integration
Preferred skills
Zendesk, Jira, Confluence
Technologies
Datadog Logs, GROK, JSON, custom log parsers, filters, remappers, processors, Live Tail, cold storage, rehydration
Responsibilities
Investigate complex log escalations (missing logs, parsing discrepancies, pipeline misconfigurations); Lead high-stakes technical calls; Mentor Global Support Engineering team; Partner with Engineering/Product to improve platform; Build internal diagnostic tools and guides.
Seniority
Senior, hands-on IC
