Cloud Desktop Support Technician, 3rd Shift
Core
Support and maintain complex cloud and hybrid IT environments, serving as an escalation point for challenging technical issues while managing infrastructure configurations and preventing recurring problems.
Role type
Senior Cloud Desktop Support Technician (3rd Shift)
Builds
Production cloud infrastructure and hybrid IT environments for enterprise clients
Domain
Cloud computing, IT Operations, Network Security
Required skills
Azure administration, hybrid cloud troubleshooting, networking and security management, automation scripting, incident investigation, system monitoring, Linux/Windows administration, client communication, mentorship
Preferred skills
Managed service provider experience, CI/CD practices, Palo Alto firewall administration, Linux system administration, Microsoft Azure certifications
Technologies
Microsoft Azure, VMware vSphere, Windows, Linux, PowerShell, CLI, Bicep, ARM templates, Palo Alto firewalls, networking platforms, monitoring infrastructure
Responsibilities
Serve as an escalation point for complex Azure and hybrid cloud issues; Monitor, investigate, and resolve incidents across Microsoft Azure and VMware vSphere environments; Install, configure, and administer customer resources within Azure; Manage escalated alerts, configuration issues, and troubleshooting scenarios without established procedures; Perform patch remediation, including troubleshooting and manual updates; Manage networking and security platforms, including firewalls, VPNs, policy-based routing, and load balancing; Troubleshoot event-management configurations and alerts that lack documented resolution procedures; Use monitoring infrastructure to diagnose issues affecting Windows servers, Unix/Linux servers, network equipment, and applications; Analyze system logs, telemetry, and performance metrics to identify trends and prevent recurring incidents; Develop automation and operational efficiencies using PowerShell, CLI, Bicep, and ARM templates; Mentor Level 1 and Cloud Technicians and contribute to knowledge-base documentation; Collaborate with cross-functional teams and Tier 2/3 resources to resolve complex issues and support projects; Communicate technical issues, progress, and resolutions to clients using clear, business-focused language.
Seniority
Senior, hands-on IC with mentorship responsibilities
