Hardware Operations Engineer
Core
Technical bridge between field restaurants and engineering teams in China, diagnosing hardware issues and driving product improvements.
Role type
Senior hardware operations engineer
Builds
Reliable hardware devices for Asian restaurants
Domain
Restaurant technology / SaaS
Required skills
hardware diagnostics, network troubleshooting, RMA management, test environment setup, log analysis, packet capture, Mandarin Chinese, English
Preferred skills
POS hardware experience, stability testing, electronics diagnosis, supplier management
Technologies
Wireshark, routers, tablets, printers, card readers, kiosks, KDS
Responsibilities
Diagnose escalated hardware cases in real restaurant environments, perform on-site debugging for non-reproducible issues, manage RMA repair processes, build and maintain test environments, run stability and stress tests, document field findings for engineering teams
Seniority
Senior, hands-on IC
