Technical Account Manager
Core
Drive technical success and adoption of the Netskope Cloud Security platform for enterprise customers, acting as a trusted advisor to align security strategy with business goals.
Role type
Senior Technical Account Manager (Cloud Security)
Builds
Customer adoption, operational maturity, and security posture improvements for enterprise clients
Domain
Cloud Security / Network Security
Deliverable
client delivery
Required skills
Cloud security architecture, network security technologies (Proxies, NGFW, SSL/IPSec, VPNs, SSO, DLP, Encryption Gateways), networking concepts, MDM, Cloud APIs, scripting (Python/Perl), regulatory compliance frameworks (HIPAA, PCI, PII, ITAR, GLBA, SOX), SIEM, load balancing, network architecture (via careerplan.io/jobs/8045379-technical-account-manager-at-netskope)
Preferred skills
Fortune 500 customer experience, extra language fluency (French, Spanish, German, Italian, Arabic)
Technologies
Netskope Cloud Security Platform, Proxies, Next-Generation Firewalls, SSL/IPSec, VPNs, SSO, DLP, Encryption Gateways, MDM, Cloud APIs, SIEM
Responsibilities
Partner with Customer Success Managers to define and execute value realization roadmaps and business reviews; Build strong relationships with customer champions and executives to guide on best practices and architecture design; Coach customer teams on self-sufficiency through enablement sessions and configuration guidance; Conduct tenant health checks and proactively recommend improvements to strengthen security posture; Coordinate with Support and Engineering to resolve technical issues and manage escalations; Share new use cases, lessons learned, and optimization opportunities with customers; Champion customer needs with Product Management and Engineering; Partner with stakeholders to ensure Netskope capabilities align with evolving security objectives; Deliver executive-level status updates highlighting progress, risks, and outcomes.
Seniority
Senior, hands-on IC
