Customer Due Diligence Team Lead
Core
Lead and manage the Customer Due Diligence (CDD) and Client Onboarding team for institutional partners and corporate merchants, overseeing KYC/KYB/PDD and Enhanced Due Diligence (EDD) processes.
Role type
Senior IC Customer Due Diligence Team Lead
Builds
Institutional partner and customer onboarding workflows for financial institutions, PSPs, money transfer operators, and corporate merchants globally.
Domain
FinTech, cross-border payments, regulatory compliance (AML/CTF)
Required skills
Team leadership and mentorship, complex case ownership, compliance screening and assessment, Enhanced Due Diligence (EDD) execution, policy application, stakeholder management, audit and regulatory support, workflow and SLA management, quality assurance, capacity and metric tracking
Preferred skills
ACAMS (CAMS) or ICA certification, additional languages beyond English
Technologies
Core AML/KYC platforms, external screening platforms
Responsibilities
Supervise and coach CDD officers, allocate and monitor case distribution to meet SLAs, act as escalation point for complex files, conduct quality reviews, track team capacity and KPIs, oversee high-risk corporate structures, drive background checks and PEP/sanctions evaluations, conduct EDD assessments, prepare risk rationales for escalation, liaise with Sales/Legal/Product, support internal and external audits
Seniority
Senior, hands-on IC with team management