Implementation Specialist I
Core
Support the implementation of Affirm's payment solution for retail partners by providing technical troubleshooting, operational guidance, and process design.
Role type
Implementation Support Specialist (IC)
Builds
Integration support for retail partners' ecommerce platforms and back-end order management systems
Domain
Fintech / Payments / Ecommerce
Required skills
Technical troubleshooting, project management, written communication, process design, stakeholder engagement
Preferred skills
Ecommerce platform experience (Shopify, WooCommerce), web development concepts (HTML, Javascript, APIs), payments/ecommerce domain knowledge
Technologies
Shopify, WooCommerce, HTML, Javascript, APIs
Responsibilities
Resolve technical integration issues, develop technical documentation, identify new operational processes, engage with internal stakeholders, provide product feedback to engineering
Seniority
Junior, hands-on IC