Social Media Team Manager - Bangkok / Kuala Lumpur
Core
Lead Online Reputation Management (ORM) strategy and manage a team of social media agents to monitor brand sentiment and operational performance.
Role type
Senior Social Media Team Manager (ORM & Operations)
Builds
ORM playbooks, reporting frameworks, and operational workflows for social care
Domain
Travel / Social Media Operations
Deliverable
dashboards & analysis
Required skills
ORM strategy, social listening, team management, SQL, Tableau, Sprinklr, stakeholder reporting, process improvement
Preferred skills
SaaS enablement, corporate communications, brand management
Technologies
Sprinklr, Meltwater, Sprout Social, SQL, Tableau, Microsoft Office
Responsibilities
Monitor social channels for brand mentions and sentiment risks; develop ORM playbooks and escalation templates; manage and coach a team of social media agents; analyze dashboards to identify trends and root causes; drive continuous improvement in social listening workflows; act as backup to the Operations Manager
Seniority
Senior, hands-on IC with people management