Full Stack Engineer, Support Experience (Greater China Support)
Core
Building full-stack services and infrastructure for Stripe's global support operations to enable agents to resolve merchant and user issues in real time.
Role type
Full Stack Engineer (Support Infrastructure)
Builds
Case routing systems, live channels (voice/messaging), and integrations connecting support stacks to third-party platforms.
Domain
Financial infrastructure / Customer Support Technology
Deliverable
production ML models | product features | infrastructure
Required skills
Full-stack engineering, Front-end development, React, Ruby, API integration, Real-time communication systems, Cloud services (AWS, Docker/Kubernetes, gRPC, GraphQL), Debugging production issues, Cross-functional collaboration
Preferred skills
Third-party platform API integration, Real-time messaging infrastructure, Technical leadership in ambiguous domains
Technologies
React, Ruby, AWS, Docker, Kubernetes, gRPC, GraphQL
Responsibilities
Design and maintain full-stack services and infrastructure for global support agents; Expand live channel integrations including voice and messaging; Debug and solve critical production issues; Collaborate with stakeholders to build large-scale features and improve engineering standards.
Seniority
Mid-Senior, hands-on IC