Senior Technical Support Specialist (m/f/x)
Core
Senior-tier IT and security operations specialist providing global technical support, incident response, and infrastructure management for a SaaS commerce platform.
Role type
Senior IC IT and Security Operations Specialist
Builds
Secure, stable IT infrastructure and responsive support services for global employees
Domain
SaaS / Cloud Security / IT Operations
Deliverable
infrastructure
Required skills
macOS/iOS device management, Endpoint security (CrowdStrike, Zscaler), Identity and Access Management (Okta), LAN/Wi-Fi configuration, Incident response, Disaster recovery planning, Cross-functional leadership
Preferred skills
Jamf administration, Atlassian Cloud, IT Asset Management, Security certifications, Bug Bounty participation, Threat hunting
Technologies
macOS, iOS, Jamf, CrowdStrike Falcon EDR, Zscaler, Okta, UniFi
Responsibilities
Provide senior-tier technical support and ITSM for global employees; Manage endpoint security and vulnerability solutions; Lead incident response, containment, and root cause analysis; Oversee IAM operations and access auditing; Support and optimize LAN and office Wi-Fi infrastructure; Architect disaster-recovery processes for core IAM systems; Mentor peers and lead cross-functional technical initiatives
Seniority
Senior, hands-on IC with leadership responsibilities