Technical Writer
Core
Create and maintain clear, accurate service documentation (manuals, procedures, troubleshooting guides) for Zipline's autonomous drone delivery systems to support field technicians.
Role type
Technical Writer (Hardware/Operations)
Builds
Maintenance manuals, service bulletins, troubleshooting guides, and safety procedures for the Droid, Dock, and site equipment.
Domain
Autonomous logistics / Drone delivery / Healthcare supply chain
Required skills
Technical writing, editing, research, system observation, safety compliance, project coordination, tool migration (MadCap Flare to GitHub/Markdown), visual content coordination
Preferred skills
Experience with complex hardware/software systems, structured authoring tools, Markdown/MDX
Technologies
MadCap Flare, GitHub, Markdown, MDX
Responsibilities
Write maintenance procedures, inspections, and troubleshooting guidance; research engineering source material and interview SMEs; coordinate reviews and release dependencies; migrate content to GitHub workflows; organize content structure and metadata; improve templates and publishing workflows.
Seniority
Individual Contributor
