Head of Key Account Services
Core
Lead the Key Accounts team to service major US retailer partners, acting as the commercial liaison between sales, customer operations, and supply chain to ensure on-time deliveries and strategic account success.
Role type
Senior leadership, Head of Key Account Services
Builds
Premium account services and operational strategies for B2B retail partners
Domain
Retail / Supply Chain Operations
Required skills
Team leadership and development, Strategic planning and execution, Cross-functional stakeholder management, Orderbook complexity management, Process improvement and change management, Data-driven decision making
Preferred skills
Experience in logistics or operations, Experience managing managers, Relationship building
Technologies
N/A
Responsibilities
Oversee a team of three Leads and their respective teams, Act as the key commercial liaison for sales and customer operations teams, Champion Long Range Plan capabilities and integrate new operational capabilities, Advocate for Key Accounts needs within Supply Chain, Represent Key Accounts in operational meetings, Manage increasing orderbook complexities, Drive overall Key Account success through data-driven insights