Senior Technical Account Manager (Austin, Seattle, Denver)
Core
Senior Technical Account Manager serving as a trusted advisor and primary technical point of contact for Cloudflare's largest Enterprise customers, ensuring smooth operations and proactive technical guidance.
Role type
Senior Technical Account Manager (Enterprise)
Builds
Cloudflare's global network services for Fortune 500 enterprises
Domain
Internet infrastructure, network security, and cloud services
Deliverable
client delivery
Required skills
Networking concepts (Layer 7, BGP, OSPF, IPSec, GRE), Security technologies (Firewalls, IPS, DDoS mitigation, WAF), System integration, Multi-vendor environments, Data center deployments, Diagnostic tools (traceroute, WireShark, dig, cURL), OSI Model, Proxies, Application & network security
Preferred skills
AI-driven tools and workflows, Architectural governance, Technical risk management, Quarterly support reviews, Travel
Technologies
Cloudflare products, AI-powered analytics, Incident management tools
Responsibilities
Serve as primary technical support contact for assigned Enterprise customers, Build and maintain strong cross-functional relationships with Product, Engineering, Account Executives, Customer Success, Professional Services, and Partners, Leverage AI-driven tools to optimize daily operations, Collaborate with internal teams to ensure high customer satisfaction, Provide actionable customer feedback to Product and Engineering teams, Maintain a comprehensive understanding of customer environments and Cloudflare deployments, Develop and maintain a rolling Technical Risk & Gap Register, Conduct Quarterly Support Reviews, Act as a point of escalation during business hours, Partner with the account team to drive strategic customer engagements, Partner with Cloudflare's Threat Intelligence and Product teams to proactively evaluate customer environments, Ensure timely resolution of support tickets, Establish continuous drift-detection workflows, Travel up to 25% of the time, Ability to work one weekend per month, Utilize AI-powered analytics to conduct proactive configuration health checks, Streamline the creation of technical documentation, Deploy AI-assisted incident management tools
Seniority
Senior, hands-on IC
