Principal, Program Management (Seller Policy & Operations Strategy)
Core
Lead Policy Programs and Governance for Coupang's Rocket Growth (RG) fulfillment business to ensure seller compliance, operational excellence, and customer trust.
Role type
Principal Program Manager (Policy & Operations Strategy)
Builds
Scalable policy execution frameworks, enforcement mechanisms, and seller education materials for the Rocket delivery network.
Domain
E-commerce / Logistics / Seller Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Program lifecycle management, policy design and governance, cross-functional stakeholder alignment, data-driven root cause analysis, rule definition and enforcement consistency, complex program execution in ambiguous environments
Preferred skills
Experience with incentive/penalty frameworks, settlement process alignment, regulatory compliance coordination
Technologies
N/A
Responsibilities
Own end-to-end lifecycle of seller eligibility, behavior, and compliance policies; Lead execution of policy launches and updates across systems and operations; Establish governance frameworks for monitoring adherence and defining enforcement mechanisms; Develop seller-facing documentation to drive policy adoption; Coordinate across Product, Engineering, Legal, Finance, and Ops to align on priorities and resolve ambiguities; Define and monitor KPIs for policy compliance and business impact; Support alignment between policies and financial settlement workflows
Seniority
Principal, hands-on IC with strategic oversight