Customer Experience Associate (New Grad)

## Responsibilities - Provide an exceptional experience for customers through chat, email, and phone channels, helping them navigate financial topics and platform tools. - Drive continuous improvement by identifying and communicating improved ways to serve our users based on real-time feedback and interaction trends. - Grow your financial services expertise as you develop deep proficiency in Robinhood’s products and a range of financial concepts. - Resolve customer inquiries by exercising independent thought and judgment to find the best solutions in a fast-paced environment. ## Requirements - A passion for supporting customers through various channels and the ability to quickly defuse anxiety through exceptional service skills. - Excellent written and verbal communication skills with the ability to explain complex topics clearly. - Effectiveness and willingness to adapt to customer experience delivery through both phone and written channels. - Comfortable with a fast-paced, evolving landscape and eager to embrace skill development through coaching and feedback. - Ability to exercise independent thought, prioritize tasks in a multi-task environment, and adapt to new challenges. - Experience working in a customer support environment is preferred. A Bachelor’s degree or prior experience in the financial services industry is a plus. - Ability to work the required shift for a 24/7 model ## Nice to Have - Experience working in a customer support environment. - A Bachelor’s degree or prior experience in the financial services industry. ## Benefits - Challenging, high-impact work to grow your career - Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching - Best in class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents - Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more - Employer-paid life & disability insurance, fertility benefits, and mental health benefits - Time off to recharge including company holidays, paid time off, sick time, parental leave, and more! - Exceptional office experience with catered meals, events, and comfortable workspaces.