Manager, UX Research (Remote Eligible - US)
Core
Lead UX research for a core product area, uncovering customer insights to drive product decisions and business impact for Smartsheet's work management platform.
Role type
Manager, UX Research (IC with team leadership)
Builds
Smartsheet's work management platform (B2B productivity/project management)
Domain
B2B SaaS, Work Management, Project Management
Deliverable
production ML models | product features | dashboards & analysis | research
Required skills
UX research strategy, quantitative and qualitative research methods, team management and mentoring, cross-functional collaboration, data synthesis, executive presentation, B2B product domain knowledge
Preferred skills
Sourcing research vendors, scaling research practices
Technologies
None explicitly stated
Responsibilities
Own the research roadmap for a product area, manage and mentor a small team of researchers, lead end-to-end research planning and execution, collaborate with Product/Design/Engineering to align priorities, synthesize research with analytics and competitive intelligence, translate findings into actionable recommendations for stakeholders, contribute to scalable research infrastructure
Seniority
Manager, hands-on IC with team leadership