Senior Delivery Manager
Core
Leading end-to-end delivery of complex, high-value Elastic services engagements for global customers, ensuring successful outcomes, revenue growth, and customer satisfaction.
Role type
Senior Delivery Manager (Professional Services)
Builds
Elastic Search AI Platform services (search, security, observability) for Fortune 100 companies, startups, government agencies, and nonprofits.
Domain
Enterprise IT, Search, Security, Observability, AI/ML integration
Deliverable
production ML models | product features | client delivery
Required skills
Project delivery leadership, governance & risk management, stakeholder coordination, time management, executive communication, account recovery strategies, AI/ML concepts understanding, AI tool proficiency
Preferred skills
Search/analytics/observability/distributed systems experience, AI/ML project delivery, LLM/RAG familiarity, PSA tool experience (Salesforce)
Technologies
Elastic Search AI Platform, Generative AI assistants, LLM-based analytics, GitHub Copilot, ChatGPT, Claude, AI-driven BI tools, Salesforce PSA
Responsibilities
Lead delivery from initiation to closure including governance and reporting; Apply Outcome-Based Delivery Methodology; Coordinate across consultants, architects, sellers, and partners; Manage multiple concurrent projects; Facilitate Steering Committees and executive meetings; Partner with Customer Success for renewals and expansion; Coach and mentor project team members; Identify and advocate for AI-powered solutions; Leverage AI tools to improve efficiency; Travel regionally or globally (25%–65%)
Seniority
Senior, hands-on IC with leadership responsibilities
