Senior Manager, Problem Management
Core
Strategic leadership role owning technology problem management policy, standards, and governance to ensure incidents translate into durable fixes across trading, digital channels, and client platforms.
Role type
Senior Manager, Problem Management (Strategic Leadership)
Builds
Enterprise problem management frameworks, governance forums, and automated remediation workflows
Domain
Financial Services / IT Service Management (ITSM)
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
ITIL frameworks, ServiceNow, Atlassian Jira, blameless postmortems, root cause analysis, vendor management, KPI/OKR definition, stakeholder engagement
Preferred skills
Advanced degree, Financial services domain experience
Technologies
ServiceNow, Atlassian Jira
Responsibilities
Own and maintain enterprise Problem Management policy and controls; oversee managed services partner and enforce SLAs/OLAs; institutionalize blameless postmortems and root cause analysis; define and report KPIs; integrate problem records with engineering backlogs; build executive dashboards.
Seniority
Senior Manager, strategic leadership with people/vendor oversight
