Lead Success Operations Analyst
Core
Design measurement frameworks, lead ambiguous analytical investigations, and build analytics infrastructure for customer intelligence and health scoring.
Role type
Senior IC customer intelligence analyst
Builds
Goals measurement frameworks, dashboards, reusable data products, and connected customer-intelligence layers
Domain
SaaS / Customer Success / Ecommerce
Deliverable
production ML models
Required skills
SQL, Python, applied statistics, data scoping, stakeholder communication, dashboarding
Preferred skills
Tableau, Snowflake, Streamlit, customer analytics, measurement framework design
Technologies
Snowflake, Tableau, Streamlit
Responsibilities
Design and build Goals Measurement Frameworks & Benchmarks; Lead end-to-end one-off investigations; Stand up new dashboards and reporting; Partner with data scientists on health-score and forecasting work; Build reusable data products; Collaborate cross-functionally to keep builds documented and handoff-ready
Seniority
Senior, hands-on IC
