[쿠팡] 시니어 운영 프로세스 개선 분석가 (Catalog Ops Improvement)
Core
Identify errors and performance gaps in catalog operations using data analysis, then lead improvements to SOPs, training, and tools to enhance catalog quality and operator accuracy.
Role type
Senior IC operations process improvement analyst (catalog)
Builds
Standardized operating procedures, training programs, and data-driven tools for catalog operations
Domain
E-commerce / Catalog Operations
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Data analysis, root cause analysis, process documentation, cross-functional collaboration, structured problem solving, English communication
Preferred skills
Lean/Six Sigma, labeling/content classification, A/B testing, change management, QMS
Technologies
A/B testing frameworks, QMS tools
Responsibilities
Analyze operational data to identify error areas and improvement opportunities; Conduct root cause analysis on labeling errors and operational issues; Standardize workflows and clarify SOPs; Collaborate with training teams to plan and evaluate educational content; Define and validate requirements for system/tool improvements based on pain points; Design and analyze A/B tests for process changes; Lead execution of improvement initiatives across operations, training, and system teams
