Shopper Risk Operations Team Lead
Core
Direct daily operations of the Shopper Risk Operations team, managing fraud prevention, chargeback processing, and team performance.
Role type
Operations Team Lead (Risk/Fraud)
Builds
Fraud prevention processes and chargeback resolution workflows
Domain
Fintech / E-commerce / Risk Operations
Required skills
Team management, fraud trend analysis, process improvement, chargeback management, data analysis, AI tool proficiency (Claude/LLMs), staffing management
Preferred skills
Fraud prevention experience, chargeback operations experience, payment processing concepts, case management software
Technologies
Google Suite, Microsoft Office, Chargeback/Fraud case management software, Large Language Models (Claude)
Responsibilities
Measure and track team performance, analyze data to alert on fraud trends and scam merchants, identify process improvements to increase chargeback win rates, maintain adequate staffing levels, coach and train team members
Seniority
Mid-level Management
