Shift Lead | Manhattan
Core
Lead a team in a fast-paced cafe environment to deliver high-quality coffee and matcha products while ensuring smooth operations and excellent customer hospitality.
Role type
Shift Lead (Hospitality/Cafe Operations)
Builds
Coffee and matcha beverages, customer experiences, store operations
Domain
Food & Beverage / Cafe
Deliverable
product features
Required skills
Coffee and matcha expertise, team leadership, multi-tasking, customer service, operational process adherence, sales growth initiatives
Preferred skills
Weekend and holiday availability, ability to lift 25+ lbs, long-term tenure
Technologies
POS systems, recipe management tools
Responsibilities
Craft coffee and matcha products, train new employees on recipes and processes, open and close the store, resolve customer issues, lead initiatives to increase foot traffic and sales
Seniority
Entry-level leadership (2+ years experience)