Senior Machine Learning Engineer, CX Intelligence
Core
Build AI-powered conversational systems and a unified orchestration layer connecting Coinbase's Help Center, chatbots, and agent workflows to improve customer support.
Role type
Senior Machine Learning Engineer (Generative AI / Multi-agent Systems)
Builds
Production-grade conversational AI platforms and orchestration layers for customer support
Domain
Fintech / Customer Experience / Generative AI
Deliverable
production ML models
Required skills
Python, LLMs, deep learning, LangGraph, LangSmith, Google ADK, Vertex AI, AWS Bedrock, NLP, information retrieval, system architecture, technical design documentation
Preferred skills
None stated
Technologies
LangGraph, LangSmith, Google ADK, Vertex AI, AWS Bedrock
Responsibilities
Architect and deploy orchestration layers for state transitions and intent routing; build production-grade Python services bridging ML research and products; lead end-to-end execution of complex ML initiatives; establish best practices for system design and AI/ML workflows; mentor engineers on architectural integrity; conduct design reviews for security and scalability
Seniority
Senior, hands-on IC