Senior Receptionist
Core
Leading the reception team to deliver a five-star experience for members and guests at a premium fitness and wellness club.
Role type
Senior Receptionist (Team Lead)
Builds
Member onboarding, daily operations, and a welcoming front-of-house environment
Domain
Fitness and wellness industry
Deliverable
product features
Required skills
Team leadership, member onboarding, customer service, payment processing, database management, compliance, retail promotion, SOP training
Preferred skills
Coaching, KPI management, conflict resolution
Technologies
Microsoft Office Suite, office management software
Responsibilities
Leading and coaching the reception team, delivering exceptional experiences to prospects and members, greeting members by name, onboarding new members, training the team on SOPs, handling enquiries and bookings, managing overdue accounts, promoting retail products and programs
