Head of Service Delivery
Core
Define and enforce operating standards for Zipline's autonomous drone delivery network across Africa, ensuring site readiness, performance, and compliance.
Role type
Senior leadership, regional operations head (physical logistics)
Builds
Autonomous drone delivery network for healthcare and essential goods
Domain
Logistics + Autonomous Drones + Healthcare supply chain
Required skills
distributed physical operations management, standards and certification system design, cross-functional leadership, talent pipeline building, data-driven performance management, program management
Preferred skills
airline ground operations experience, multi-site logistics network experience, franchise operations experience, healthcare network operations experience
Responsibilities
Write and own the operating standards library for the African network; Certify every site at go-live and quarterly; Lead Country Operations & Product Leads; Define competency standards for Site Leads and Shift Team Leads; Publish capacity envelopes for each site; Define and track operating metrics; Act as Engineering's primary operations partner; Build strong working relationships with Country Directors
