Shift Lead | Brooklyn
Core
Lead shift operations and deliver exceptional hospitality for customers in a high-volume cafe environment.
Role type
Shift Lead (Hospitality/Cafe)
Builds
Coffee and matcha products, customer experiences, store operations
Domain
Food & Beverage / Cafe
Deliverable
product features
Required skills
Coffee and/or matcha expertise, multi-tasking, team leadership, customer service, operational process adherence, sales growth initiatives
Preferred skills
Weekend and holiday availability, ability to lift 25+ lbs, long-term standing
Technologies
None
Responsibilities
Craft coffee and matcha products, provide exceptional hospitality, support GM in training new employees, open and close the store safely, handle and solve customer issues, lead initiatives to increase foot traffic and sales
Seniority
Entry-level to Mid-level, hands-on IC
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