Senior IT Support Analyst I
Core
Senior on-site IT support lead responsible for infrastructure, servers, and network operations for Launch Engineers and Mission Operations at a space facility.
Role type
Senior IT Support Analyst (Infrastructure & Operations)
Builds
On-site IT infrastructure, support documentation, and incident/runbooks for critical space technology programs
Domain
Aerospace / Space Technology / IT Infrastructure
Required skills
Windows and Linux OS administration, PC and server hardware repair, Networking (switching, routing, TCP/IP), Scripting (PowerShell, Python, Bash), Active Directory and Group Policy, Incident/Problem/Change management, End-to-end project ownership
Preferred skills
ITIL certification, Cloud technologies (Azure, AWS), Virtualization, Industrial/OT environments, Security frameworks (NIST, CMMC)
Technologies
Windows, Linux, PowerShell, Python, Bash, Active Directory, Azure, AWS, Ansible, Terraform
Responsibilities
Diagnose and resolve complex IT issues independently, Build runbooks for recurring problems, Provide technical guidance to Launch and Mission Operations teams, Own medium to complex IT projects end-to-end, Manage on-site IT infrastructure including clients, servers, and network
Seniority
Senior, hands-on IC
