IT Support Specialist
Core
Provide day-to-day IT support, manage onboarding, and ensure seamless access to information and smooth operation of computer systems, networks, and devices for global teams. (via careerplan.io/jobs/8004692003-it-support-specialist-at-rocketlab)
Role type
IT Support Specialist
Builds
IT support services and user productivity
Domain
IT Operations / Hardware / Networking
Required skills
Windows/Linux desktop OS, PC hardware assembly/disassembly, networking infrastructure (TCP/IP/DNS), scripting languages, Active Directory, Group Policy
Preferred skills
CompTIA A+ or ITIL certification, cloud technologies (Azure, AWS, O365), virtualization, AI platforms and automation, Infrastructure as a Service (IaaS), Infrastructure as Code (Ansible, Terraform)
Technologies
Windows, Linux, TCP/IP, DNS, Active Directory, Group Policy, Azure, AWS, O365, Ansible, Terraform
Responsibilities
Provide day-to-day IT support and handle user inquiries and complaints; Track and update support desk tickets (Incident, Request, Problem, Change); Act as point of contact for new hire onboarding; Participate in continuous improvement of IT systems and processes
Seniority
Mid-level, hands-on IC