Team Lead, Legal Response
Core
Lead a team of Legal Response agents to triage and manage law enforcement requests, ensuring SLA adherence and operational efficiency for a crypto exchange.
Role type
Team Lead, Legal Response Operations
Builds
Operational workflows for handling law enforcement and regulatory requests
Domain
Cryptocurrency / Financial Services / Legal Compliance
Deliverable
client delivery
Required skills
Team leadership, law enforcement request triage, SLA monitoring, SOP enforcement, performance management, process improvement, stakeholder escalation
Preferred skills
Subject matter expertise in law enforcement handling, data analysis for team metrics
Technologies
Data and reporting tools
Responsibilities
Lead and coach a team of Legal Response agents; act as first-line escalation point for law enforcement requests; maintain and enforce SOPs; own team-level metrics and reporting; serve as subject matter expert; plan team shift schedules for 24x7 coverage.
