Customer Advocate I, VM, Market Operations
Core
Customer-facing role managing the car pickup experience at Carvana's Vending Machine locations, handling paperwork, addressing technical issues, and ensuring safe vehicle loading/unloading.
Role type
Customer Advocate (Vending Machine Operations)
Builds
Customer pickup experience for used car buyers
Domain
Used automotive retail
Deliverable
client delivery
Required skills
customer service, paperwork processing, basic technical troubleshooting, safe vehicle loading/unloading, physical stamina, visual acuity, manual dexterity, English proficiency
Preferred skills
local notary license, state-specific salesperson license, vehicle verifier license
Responsibilities
Create memorable pickup experiences, complete customer paperwork, address customer questions and minor technical issues, drive safely and maintain a clean driving record, perform physical tasks like detailing and loading vehicles
Seniority
Entry-level to Individual Contributor