Claims Trainer
Core
Design and deliver training programs for the Claims Department while maintaining hands-on claims expertise to support department objectives.
Role type
Senior Claims Trainer (Hybrid IC)
Builds
Claims training curriculum, job aids, and reference materials
Domain
Insurance (Commercial Auto, General Liability, Professional Liability)
Required skills
Claims handling expertise, training program development, curriculum design, stakeholder partnership, knowledge gap analysis, administrative support
Preferred skills
CPCU or IIA certification, advanced research skills, change management
Technologies
Learning management systems, claims management software
Responsibilities
Develop training curriculum, deliver training sessions, create job aids, handle claim files during downtime, identify knowledge gaps, partner with leadership
Seniority
Senior, hands-on IC