Client Service Specialist- Hobart
Core
Support and empower clients of all backgrounds by managing front-of-house operations, administrative tasks, and minor hearing aid troubleshooting at government-funded hearing centers.
Role type
Client Service Specialist (Medical Receptionist)
Builds
Front-of-house operations and client support services for hearing health
Domain
Healthcare / Hearing Health
Deliverable
client delivery
Required skills
proactive problem solving, positive attitude, growth mindset, intermediate/advanced computer literacy, mobile technology familiarity, valid driver's license
Preferred skills
bilingualism, experience with multicultural and Aboriginal and Torres Strait Islander clients
Responsibilities
Greet clients and handle counter and telephone enquiries, cover reception and perform general administration duties including booking appointments, processing claims, data entry, and monthly reports, liaise extensively with clients including children, adults, and those with complex needs, perform minor hearing aid repairs, Bluetooth pairing, and device troubleshooting, assist clinicians by proactively identifying client needs and demonstrating hearing aid use
